TERMS & CONDITIONS – 247 AUTO LOCKSMITH
Welcome to 247 Auto Locksmith. By booking or using our services, you agree to the following Terms and Conditions.
1. Services Provided
247 Auto Locksmith provides mobile vehicle locksmith and ignition-related services, including but not limited to:
Vehicle entry and lockout assistance
Vehicle key cutting and programming
Ignition barrel repair and replacement
Steering lock and security system-related work
Vehicle security and immobiliser programming
We may use genuine, OEM, or high-quality aftermarket components where appropriate.
Service availability is 24/7, where operationally possible.
2. Enquiries and Bookings
Bookings may be made via telephone, email, website form, or messaging platforms, including WhatsApp.
A booking is considered confirmed once agreed between both parties.
Customers must provide accurate vehicle and fault information at time of booking.
3. Service Hours and Payment Terms
No upfront payment is normally required between 8:00 AM and 6:00 PM.
A 50% deposit may be required for bookings outside of these hours or for special order parts.
All supplied keys, remotes, and components remain the property of 247 Auto Locksmith until paid in full.
We accept major debit cards, credit cards, and cash.
Special order or vehicle-specific parts are non-refundable once ordered.
4. Call-Out, Attendance and Cancellation Fees
No standard call-out fee is charged.
£59 cancellation fee applies for same-day cancellations or if cancelled while we are en route.
If we arrive and begin work, including diagnostics, a minimum £99 attendance charge applies.
5. Diagnostic Time Charges
Diagnostic time, labour, travel, and tool use are chargeable regardless of repair outcome.
Attempted programming or diagnostic work is chargeable even if vehicle faults prevent completion.
6. Undisclosed Previous Work, Damage or Misrepresentation
Customers must disclose previous repair attempts, damage, or modifications.
If undisclosed faults, damage, or previous repair attempts are discovered:
The original quote becomes void
A revised quote will be provided
If the revised quote is declined, attendance and cancellation charges still apply
We reserve the right to refuse or stop work where safety or reliability is compromised.
7. Vehicle Power, No Key or Unknown Condition Vehicles
If we attend a vehicle that has:
No battery power
Flat or unstable electrical supply
No working key available
Unknown electronic or module condition
We cannot guarantee vehicle operation after work is completed.
All work performed and time spent remains fully chargeable regardless of final vehicle status.
8. Vehicle Electrical System & Pre-Existing Faults
We are not responsible for faults caused by:
Pre-existing electrical issues
Weak or failing batteries
Faulty ECUs, BCMs, wiring, or modules
Water damage or corrosion
Previous incorrect repairs
Modern vehicle electronics can fail independently during diagnostics or programming.
9. Battery Health Requirement
Vehicles must have a stable battery supply for programming and electronic work.
If programming fails due to battery or voltage issues, full charges still apply.
10. Seized, Corroded or Aged Components
Older or worn vehicle components may break during removal or repair due to their condition.
We are not liable for breakage caused by age, corrosion, or prior wear unless proven negligent.
11. Modified or Non-Factory Vehicle Systems
We are not responsible for issues caused by:
Aftermarket alarms
Aftermarket immobilisers
Remote start systems
Non-standard wiring
ECU remapping or modifications
12. Customer Supplied or Used Parts
Customer-supplied or used keys, locks, or components are fitted or programmed at customer risk.
Functionality cannot be guaranteed.
Full labour and service charges still apply.
13. Customer Responsibilities
Customers must:
Provide correct vehicle details
Be present or contactable
Provide proof of ownership or authority
14. Missed Appointments
If the customer is unavailable after 15 minutes and unreachable, the booking is treated as missed.
£59 missed appointment fee applies.
15. Parking, Access and Delay Conditions
Delays caused by restricted access, parking, permits, or site entry may result in additional waiting charges.
16. Warranties
Supplied keys include 6-month parts and labour warranty, excluding:
Physical damage
Water damage
Tampering
Battery issues
17. Vehicle History and Theft Checks
We reserve the right to perform HPI or similar vehicle checks.
If a vehicle is identified as stolen or cloned, we will report details to the police.
No refunds apply for time spent before discovery.
18. Chargebacks and Debt Recovery
Unjustified chargebacks will result in legal recovery action.
£199 administration fee applies plus recovery, legal and interest costs where applicable.
19. Liability
We are not responsible for delays outside our control.
Customers are responsible for keys once delivered.
20. Data Protection
Customer data is collected only for service delivery and is not shared without consent unless legally required.
21. Intellectual Property
All branding and content belong to 247 Auto Locksmith.
22. Governing Law
These terms are governed by the laws of England and Wales.
23. Terms Updates
We may update terms at any time via our website.