Terms and Conditions

1. Services

We provide mobile vehicle locksmith and related electronic work across London, Surrey, Sussex and Kent, including:

• Vehicle opening and lockouts
• Key cutting, spare keys and lost-key replacement
• Transponder, remote and keyless programming
• Ignition barrel repair and replacement
• ESL / ESCL / ELV steering lock work
• BCM, BSI, UCH, GEM and similar module coding
• Instrument cluster coding

We may use genuine, OEM or good-quality aftermarket parts where they are suitable for the vehicle. We will tell you which we intend to use before we start, if it changes the job.

We work 24 hours a day, seven days a week. Arrival times are an estimate. We aim to reach you within 25 to 60 minutes. That is not a guaranteed arrival time.

2. Bookings

Quotes are given by phone, WhatsApp or email. We do not visit to quote. We only travel once you have accepted the quote. A booking is confirmed when both sides agree the job, the location and the price.

You must give accurate vehicle, registration and fault details. By booking you confirm you own the vehicle or have the owner’s authority for us to work on it. We may refuse the job if we cannot verify that.

3. Payment

The price agreed before we travel is the price you pay, unless the job changes on site and you accept a new quote.

Between 8:00am and 6:00pm we do not normally ask for money up front. We may ask for a 50% deposit for jobs outside those hours, or where we have to order a vehicle-specific part.

Keys, remotes and parts stay ours until you have paid in full. We may take payment before we hand over keys or leave the vehicle. We accept major debit cards, credit cards and cash.

Special-order or vehicle-specific parts are not refundable once we have ordered them, unless they are faulty or we supplied the wrong part.

4. Call-out, cancellation and attendance

There is no call-out fee on the agreed job. Quotes are completed by phone, WhatsApp or email. We do not attend until that quote is accepted.

Once we have attended, those charges apply even if no further work is done. The £99 figure covers travel and time on site. It is not a call-out fee added to a completed job.

5. Diagnostics

Diagnostic time, labour, travel and tool use are chargeable whether or not we can complete the repair. Attempted programming is chargeable if a vehicle fault, low voltage or a failed module stops the job.

6. Previous work and hidden damage

You must tell us about earlier repair attempts, damage or modifications. If we find undisclosed faults, damage or previous work:

• the original quote no longer applies
• we will give you a revised quote
• if you decline it, the attendance or cancellation charges in section 4 still apply

We may refuse or stop work where safety or reliability is at risk.

7. Power, no-key and unknown vehicles

If the vehicle has no battery power, an unstable electrical supply, no working key, or an unknown module condition, we cannot promise it will start or operate normally after our work. Time and work already done remain chargeable.

8. Pre-existing electrical faults

We are not responsible for faults we did not cause, including pre-existing electrical problems, weak or failing batteries, faulty ECUs, BCMs, wiring or modules, water damage, corrosion, or earlier incorrect repairs. Vehicle electronics can fail on their own during diagnosis or programming.

9. Battery health

Programming and electronic work need a stable battery. If programming fails because of battery or voltage problems, the agreed charges still apply.

10. Seized or aged parts

Old, seized or corroded parts can break when they are removed. We are not liable for that breakage unless it was caused by our lack of reasonable care and skill.

11. Modified vehicles

We are not responsible for problems caused by aftermarket alarms, aftermarket immobilisers, remote-start systems, non-standard wiring, or ECU remaps.

12. Customer-supplied or used parts

If you supply a used or customer-owned key, lock or module, we fit or programme it at your risk. We cannot guarantee it will work. Labour and attendance charges still apply.

13. Your responsibilities

You must give the correct vehicle details, be present or contactable, allow safe access, and provide proof of ownership or authority when asked.

14. Ownership and stolen or cloned vehicles

We may ask for a V5C, photo ID or other proof before we cut or programme a key. We may run an HPI or similar check. If the vehicle appears stolen or cloned we will stop work and may tell the police. Time already spent is chargeable. There is no refund for that time.

15. Access and waiting

Extra waiting caused by parking, permits or site access may be charged if we have told you we are waiting.

16. Warranty and your legal rights

Our commercial warranty is 6 months parts and labour on new parts we supply and on the labour we carry out, from the job date, if the vehicle is used normally.

It does not cover water damage, impact, tampering, the wrong battery, or faults we did not cause. Used or customer-supplied parts are not covered. Pre-existing electrical faults are not covered.

Your rights under the Consumer Rights Act 2015 sit on top of our 6-month warranty and are not replaced by it. In short, for goods we supply to a consumer:

• they must be of satisfactory quality, fit for purpose and as described
• you usually have 30 days to reject faulty goods
• if a fault appears within 6 months, the law treats it as present at supply unless we can show otherwise
• after 6 months you may still have a claim, but you may need to show the fault was there at supply
• those statutory rights can last up to 6 years in England and Wales

Services must be carried out with reasonable care and skill. Nothing in these terms takes away rights the law does not allow us to exclude.

17. Cooling-off

Keys cut and coded to a specific vehicle are made to your order. Once we start cutting, programming or fitting, the usual 14-day distance-selling cancellation right will not normally apply. If you cancel after the quote is accepted, section 4 applies: £59 if we are travelling or it is the same day, and £99 minimum once we have attended.

18. Chargebacks

If you raise a chargeback on a completed, accepted, paid job without a genuine fault, we will dispute it and may recover our reasonable costs of doing so.

19. Liability

We are responsible for our own workmanship and for parts we supply. We are not responsible for hire cars, lost work, missed appointments or other follow-on losses, except where the law does not allow us to limit that.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud. You are responsible for the vehicle and the keys once we have handed them back and you have accepted the job. We are not responsible for delays outside our control.

20. Complaints

If something is wrong, call 07921 365 247, WhatsApp the same number, or email garry@247autolocksmith.co.uk. Tell us the job date, vehicle and what happened. We will look into it. This does not affect your right to use the courts in England and Wales.

21. Data

We use your name, number, location and vehicle details to quote, attend, do the work and take payment. We do not sell that information. We may share it where the law requires it, for example with the police if a vehicle appears stolen.

22. Website content

The 247 Auto Locksmith name, logo and website content belong to 247 Auto Locksmith Services Ltd. You may not copy them for your own business use.

23. Governing law and updates

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction.

We may update these terms on this page. A new version applies to bookings made after the “Last updated” date. It does not change a job already agreed.